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Use Case

Accessibility Testing with Power Users

Get real feedback from users with disabilities who rely on assistive technologies daily. Discover how your product actually works for people who need accessibility most.

The Challenge

Automated tools miss what real users experience

Accessibility audits catch coding errors. WCAG checklists ensure compliance. But neither tells you whether someone using a screen reader can actually complete your onboarding flow.

True accessibility isn't about passing automated tests. It's about creating products that work for everyone. And the only way to know if you've succeeded is to watch real users navigate your product.

  • Automated tools catch only 30-40% of accessibility issues
  • Compliance doesn't equal usability for assistive tech users
  • Internal testing can't replicate years of screen reader expertise
  • Recruiting participants with disabilities is challenging and time-consuming
Accessibility testing session
Our Network

Access to experienced assistive technology users

We've built relationships with users who have extensive experience navigating digital products with various assistive technologies.

Screen Reader Users

Experienced JAWS, NVDA, and VoiceOver users who can identify navigation issues, missing labels, and focus management problems.

Motor Impairments

Users who navigate with keyboards, switch devices, voice control, or eye tracking. They'll find touch targets, timing issues, and interaction barriers.

Low Vision

Users with partial sight who rely on magnification, high contrast modes, and specific color combinations to access content.

Cognitive Accessibility

Users with ADHD, dyslexia, or cognitive differences who test for clarity, complexity, and cognitive load in your interfaces.

Deaf & Hard of Hearing

Users who can evaluate your audio content, captions, transcripts, and visual alternatives for auditory information.

Multi-Disability Users

Users with combined disabilities who use multiple assistive technologies together, testing complex accessibility scenarios.

Study Types

Research tailored to your accessibility needs

From compliance validation to deep usability research, we design studies that match your goals and timeline.

1

Assistive Technology Usability Testing

Watch real users complete tasks using screen readers, switch devices, voice control, and other assistive technologies. Identify where they struggle, get confused, or hit dead ends. This goes far beyond what any automated audit can reveal.

2

WCAG Compliance Validation

While we focus on real-world usability, we can also validate your product against WCAG 2.1 AA or AAA guidelines with users who understand the standards. Get both compliance confirmation and practical feedback.

3

Inclusive Design Evaluation

Go beyond remediation. Test new designs and prototypes with users with disabilities before you build. Catch accessibility issues early when they're cheaper to fix and easier to address.

4

Comparative Accessibility Studies

How does your product's accessibility compare to competitors? We can recruit the same users to test multiple products and provide comparative insights on accessibility maturity.

What You Receive

Actionable insights, not just issue lists

We don't just tell you what's broken. We help you understand why it matters and how to fix it in a way that improves the experience for all users.

  • Full video recordings showing exactly how users navigate with assistive tech
  • Timestamped transcripts of participant feedback and observations
  • Prioritized issue list with severity ratings and WCAG mappings
  • Specific remediation recommendations from accessibility experts
  • Executive summary for stakeholder communication
  • Before/after testing to validate your fixes
Accessibility research deliverables
Why It Matters

Accessibility is good business

1 in 4 Adults

have some form of disability. That's a massive market segment you may be excluding from your product.

Legal Compliance

ADA lawsuits against websites increased significantly. Proactive testing is far cheaper than reactive remediation.

Better for Everyone

Accessibility improvements often benefit all users. Captions help in noisy environments. Good contrast helps in bright sunlight.

Ready to make your product truly accessible?

Get a free assessment of your accessibility testing needs. We'll help you design a research program with real users who rely on assistive technologies.